Professional after-sales service
Official technical support process
Our service center has more than 80 technical support engineers, including first-line duty engineers, on-site implementation engineers, localization engineers, second-line product expert teams, and DBA expert teams. Service engineers cover 100% of first- and second-tier cities. The after-sales team works from 8:00 to 20:00 and promises to respond to customer needs within 5 minutes. Spare parts can arrive at the customer site in as fast as 4 hours. We use professional and fast after-sales service to protect the end user's business!
24/7 technical support
Woqu Technology provides 7*24 hours technical support services throughout the year for customers during the maintenance period. Service methods include telephone, email, on-site technical support, etc.
Woqu Technology provides 7*24 hours technical support services throughout the year for customers during the maintenance period. Service methods include telephone, email, on-site technical support, etc.
We have established four major spare parts centers in Beijing, Hangzhou, Xi'an and Guangzhou. For first- and second-tier cities, we can provide on-site service with spare parts within 4 hours for hardware failures.
5-minute response after sales
We set up a one-to-one enterprise WeChat after-sales technical support group for each customer. The on-duty engineer can provide 5-minute response technical support during working hours from 8 am to 8 pm. We set up primary and backup emergency contacts during non-working hours to ensure that every customer needs can get timely technical support.
After-sales localization layout
Woqu Technology Service Center has been deployed in China's first- and second-tier cities, and the after-sales team has localized engineers in cities such as Hangzhou, Beijing, Xi'an, Lanzhou, Nanjing, Chengdu, Wuhan, Shenzhen, Qingdao, and Jinan.